Terms & Conditions

1. About us

This website, zaynaaccessories.com, is operated by Zayna Accessories (“we”, “us”). Our trading address is 24 Kalstein Lane, Newark-on-Trent, Nottinghamshire, NG24 5BA, United Kingdom.

You can contact us by email at info@zaynaaccessories.com. Please include your order number in any message about an order.

These terms apply to every order you place on this website. Please read them before you buy. By placing an order, you agree to them.

2. Our products, prices and payment

The Zayna 6mm Rope Necklace Set includes a 26-inch, 6mm rope necklace, a matching pendant and an 8.5-inch matching bracelet. It is made from 316L stainless steel and is available in gold or silver. Product images are for illustration, and colours may look slightly different depending on your screen.

All prices are shown in pounds sterling (GBP) and include VAT where applicable. Standard UK delivery is free. The price you pay is the price shown at checkout when you place your order.

If we find an obvious pricing error, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund.

Payment is taken at checkout through PayPal. You can pay with a PayPal account, a debit or credit card, Google Pay, Apple Pay or Trustly. We do not see or store your full card details.

3. Placing an order

When you place an order, you will receive an email confirming that we have received it. This is not yet acceptance. Our contract with you begins when we dispatch your order.

We may decline or cancel an order, for example if an item is out of stock, if payment is not authorised, or if we find a pricing error. If this happens, we will tell you and refund any payment in full.

You must be at least 18 years old to place an order. Orders can only be delivered to addresses in the United Kingdom.

4. Delivery

We deliver to UK addresses only. Standard UK delivery is free on all orders.

• Orders are dispatched within 1 to 2 working days.
• Delivery is expected 2 to 4 working days after dispatch.

Delivery times are estimates and are not guaranteed. If your order has not arrived within 30 days of dispatch, or arrives damaged, email info@zaynaaccessories.com with your order number and we will help.

The items become your responsibility once they are delivered to the address you gave us. Ownership passes to you once we have received full payment.

5. Your right to cancel (change of mind)

You can cancel your order for any reason within 14 days of the day you receive it. You do not need to give a reason.

1. Tell us you want to cancel by emailing info@zaynaaccessories.com with your order number and full name.
2. Send the items back within 14 days of telling us. You pay the cost of returning them.
3. Return the items in good condition, with any packaging and accessories supplied.

We will refund the price you paid within 14 days of receiving the items back, or of receiving proof that you have sent them, whichever is sooner. Refunds go back to your original payment method.

You may handle the items as you would in a shop to check them. If they have been worn or handled more than that and their value has gone down as a result, we may reduce your refund by that amount.

6. Faulty, damaged or incorrect items

If your item arrives faulty, damaged or is not what you ordered, email info@zaynaaccessories.com as soon as you can with your order number, full name, a description of the problem and photos or videos where possible. We will pay the cost of returning it.

We will then repair or replace the item, or give you a refund, in line with your legal rights.

Your statutory rights: under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. Nothing in these terms affects those rights. For more information, visit Citizens Advice.

7. 1-year warranty

Every Zayna set comes with a 1-year warranty from the date you receive it. This is in addition to your statutory rights.

What it covers: defects in materials or workmanship that appear under normal use, such as a faulty clasp or a link that breaks without misuse.

What it does not cover: normal wear and tear, accidental damage, damage from misuse, alterations or repairs not made by us, and lost items.

How to claim: email info@zaynaaccessories.com with your order number, full name, a description of the issue and photos or videos. We will tell you the next steps, which may include returning the item to us. If the claim is accepted, we will repair or replace the item, or refund you if neither is possible.

8. Our responsibility to you

If we break these terms, we are responsible for loss or damage you suffer that is a foreseeable result of that, up to the price you paid for the order. We are not responsible for loss that was not foreseeable, or for business losses.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

9. Your personal information

We use your personal information as described in our Privacy Policy.

10. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as carrier delays, strikes or severe weather. If this happens, we will tell you and do what we can to reduce the delay.

11. Changes to these terms

We may update these terms from time to time. The terms that apply to your order are the ones shown on this page when you placed it.

12. Governing law

These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.